Zai A. Sarkar B.Eng. M.B.A – President and C.E.O.

Zai headed the Universal Solutions Inc. initiative that developed the Wyzgo solution. He acquired his knowledge of the tourism industry during his role as Chief Technology Officer at the Canadian Tourism Commission in Canada.

He is also accredited with development of the first extranet for Canadian Tourism businesses , the Universal Solutions’ publishing platform for website translation, and the first bilingual financial software package at SHL SystemHouse Ltd where he served as Manager of Systems Implementation and Customer Support

Zai is firmly committed to sharing and empowerment. He is focused on bringing the benefits of the sharing economy, combined with language technology and tourism marketing into the Wyzgo solution.

He brings a rich mix of industry, technology and management experience from a variety of projects in information systems and marketing in the energy, heavy industry, health, technology and tourism sectors.

He is a serial entrepreneur, team builder and strategist with a good eye for technology trends. Zai believes that the emergence of the sharing economy will triumph self-interest and become a firm and permanent reality around the world. He shaped the marketing strategy for Universal Solutions accordingly and is looking to build a strong team of professionals who share his vision.

Zai is a graduate of McGill University in electrical engineering and holds an M.B.A from Concordia University. He is also trained in Advanced Project Management, Strategic Planning and Security Systems.

In addition to his responsibilities for leading the Universal Solutions team, Zai is involved in many local community projects.

Alea Horak, Sales Operations

Alea started her career managing sales teams in the Canadian Telco space. Her specialty is working with organizations that test new products in an incubation environment, and taking sales teams of 10 to 150 strong in short time frames. Learning from the tutelage of seasoned sales executives from around the globe, Alea now consults with small businesses on change management and operational aspects for growing sales teams based in Canada with Global focus.

Niraj Bhagade, Digital Marketing Specialist

A knowledgeable and experienced digital marketing expert with a track record of successful campaigns involving SEO, SEM, and SMM. Special emphasis on Facebook, Instagram, Pinterest, Google+.

Drives our online marketing initiatives to:

• Position the brand relative to the competition
• Build brand awareness
• Manage all business development opportunities
• Plan and execute digital marketing campaigns
• Guide others in the development and implementation of digital content
• Generate leads and improve conversion of those leads
• Manage feedback and reviews from customers
• Improve digital marketing techniques through research
• Expand into new markets and languages.

Experience with:

• Goto market strategies
• Care for all digital marketing channels
• Planning, monitoring, and analytics of metrics and integrate them to improve campaign results The contribution of blog content and post management
• Work in a flexible virtual environment.
• Bachelor’s degree in communication and digital marketing.
• Intimately familiar with travel and vacations market.

Paul Savard, Business Development

Paul Savard is a Director at Welch Consulting Group. An entrepreneurial, results-focused consultant with practical and creative problem solving skills, Stephen excels at strategic, integrative thinking that divines opportunity from highly complex and uncertain environments.

Prior to joining Midland, Paul held management and executive positions in sales, marketing, business development and product management in leading global companies including Procter & Gamble, SHL Systemhouse, Oracle, and Watchfire. As a consultant he has been a business advisor to many organizations, spanning from owner-operated businesses and high technology start-ups to governments and Fortune 100 corporations.

Paul primarily consults in the area of business strategy, including market and competitor research and analysis, product strategy, capitalization strategy, business planning and engineering high-valuation exits. He works extensively with owner-operated businesses and high technology startups.

Paul is a member of the board of CMC-Ontario and chair of its Ottawa chapter as well as chair of the Ottawa eBusiness Cluster and serves on OCRI’s Ottawa Global Marketing Advisory Council. Stephen has been a keynote speaker, panelist and presented papers at numerous technology industry conferences as well as lectured on entrepreneurship, marketing, and high technology business strategy at Dalhousie University, the Technical University of Nova Scotia (now part of Dalhousie) and Acadia University.

Paul is an honours graduate of the Dalhousie University School of Business and a certified management consultant (CMC).

Dave Maulik, Bachelor of Computer Engineering, Software Architect

Dave brings more than ten years of experience as a Computer Software Engineer & Architect.

His expertise includes Client/Server Applications on various architectural design patterns.

Dave is proficient with Amazon AWS cloud architectures, CentOS, SQL Server, MySQL and MariaDB databases, Microsoft Foundation Classes, data scraping and Object Oriented Techniques.

He has expertise in developing application using Java, .NET 4.5/ 4.0/ 3.5, MS Visual Studio 2017/ a well as WordPress implementations.

Dave has worked on some fifty projects including twenty websites.

He has trained over 200 developers in various aspects of website technologies.

He has wide research in many aspects of computing. In 2013 he managed to have one of his articles “Survey: Data Storage Security in Cloud Computing” published in the International Journal of Advanced Research in Computer Science and Software Engineering.

Yolanda Higgs, Research Analyst

Yolanda analyzes and manages the increasingly complex datasets, to identify trends in emerging technologies. She handles all matters related to : Conducting data analysis, evaluation of results and compilation of data She provides insight and input into strategic planning, She work with the team to support team members in identifying and incorporating new technologies into the WorkforceAI platform.. Her responsibiliteis include :

• Conducting detailed data analysis to inform management decision making
• Researching and analyzing existing business processes, programs and services
• Developing overall project design
• Developing or modifying project schedules to expedite and/or compress the critical path to meet timelines
• Implementing project communications plans
• Maintaining information on digital platforms
• Researching, analyzing and recommending solutions to project challenges
• Coordinating tasks for projects and other strategic initiatives with stakeholders
• Delivering presentations to promote programs, opportunities and/or initiatives  

   

Saadia Hassanali, Customer Services

Saadia handles all questions about the company’s digital services. She has over fifteen years experience managing customer services in different types of industries.

Her duties include :

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that she can answer questions.
• Responding to customer questions, liaising with technical to resolve issues, requests and problems.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary to resolve customer issues.
• Providing feedback on the efficiency of our customer service process

Simon Deschamps, Finance Manager

Simon Deschamps analyzes and manages the increasingly complex datasets, to identify trends in emerging technologies. He handles all matters related to maintaining financial records, performing financial analysis and advise senior managers on profit-maximizing ideas. He also handles responsiblilities for the financial health of an organization. He creates financial reports, assists in raising funds, directs investment activities, and develops plans for the long-term financial goals of the organization.

Among his responsibilities are :

• Develop strategic business plans
• Predicting future financial trends
• Analysing market trends and competitors
• Analysing financial data
• Manage investment strategies
• Managing company budgets
• Set profitability standards for investment activities
• Supervise budgeting and forecasting
• Execute financial management duties

Ahmed Ali, Chief of Security

Ahmed is responsible for all aspects of information security across the enterprise, including Web and Mobile application security, Cloud, Infrastructure and device security, security awareness and training, security Policy, and compliance.

He handles all matters for security incident response, information security assessment, data protection and encryption,identity & access management and privileged user access to protect customer and employee data.

Nabil has a Degree in Information Technology from University of Ottawa. He has also obtained certifications in Information Security, in CISSP and CISM..